If the flame of your candle is too large or there’s debris in the jar, it can cause the candle to smoke. Fortunately, the solution is simple: trim the wick to about 1cm in height and clear any debris from the wax melt pool.

The primary cause of candle tunnelling is the use of poor-quality wicks. At the Isle of Arran Candle Company, we prevent this by using only top-quality wicks. Our thick linen wicks are designed to burn evenly to the edges within around two hours. When used correctly all that remains is the metal wick sustainer.

No way! We love animals far too much and would never use or offer products that have been tested on animals!

Ssshhh! We won't tell anyone if you don't! All of our candles contain a minimum volume of wax, but sometimes during production we have a little left over. Instead of wasting this we can occasionally fill our candles a little fuller giving you a little bit extra for free! Don't worry - your candle will still burn exactly the same. Just consider yourself lucky!

It’s no problem to cancel or change your order, just give us a call on 01770 649889 or send an email to hello@arrancandles.com as soon as possible so we can help you to sort it out.

To apply a promotional code to your basket, simply enter a valid code on the checkout page and click "redeem." Please note that only one code can be used per order.

For complete details on delivery times, please refer to our Delivery Page.

If your order hasn’t arrived after the expected delivery period, please contact us by phone at 01770649889or via email at hello@arrancandles.com.

We’re only human, so the odd little mistake can happen from time to time. If your order is not correct, then please contact us by phone at 01770649889or via email at hello@arrancandles.com.

Cancellation Rights: Under the UK Distance Selling Regulations 2000, you have the right to cancel your order for products within 14 working days from the day after you receive them. You are not required to provide a reason for cancellation. To cancel your order, please email us at hello@arrancandles.com or call us at 01770 649889 with your cancellation details. If you’ve already received the products, please repackage them carefully and return them to the address provided below. Until the products are returned to us, you are responsible for keeping them in your possession and taking reasonable care. Once we receive the returned items in resalable condition, we will issue a refund for the product price. Please note that postage costs will not be refunded. Damaged Items: We take great care to ensure that your goods arrive in perfect condition. However, if you find that your items are damaged or faulty, please contact us at hello@arrancandles.com within 3 working days of receiving your order. We will either replace the goods or provide a refund, as appropriate, and cover the return postage costs. Once you contact us, we will issue a returns number (which must be included in the package) and provide instructions for returning the goods. Please make sure to obtain a proof of postage from the Post Office, as this is required for us to refund your postage costs. Returns Address: Isle of Arran Candle Company, Unit 5, The Douglas Centre, Brodick, Isle of Arran, KA27 8AJ. For all returned goods, we recommend using a secure delivery method that requires a signature upon receipt, such as Royal Mail First Class (Recorded Delivery). This ensures you remain responsible for the items until they are received by us.